Refund Policy

Effective Date: July 20, 2025

At LIDI Partners BV, we strive to deliver high-quality consulting services and digital products tailored to your needs. This Refund Policy outlines the conditions under which refunds may be issued.

1. Consulting Services

Refunds for consulting services are generally not provided once a session has been completed or a deliverable has been delivered. However, we understand that unforeseen circumstances may arise. You may be eligible for a refund or rescheduling under the following conditions:

You cancel a booked session at least 48 hours in advance.
We are unable to deliver the agreed-upon service due to circumstances within our control.
A technical error or duplicate payment occurred.

Refunds for consulting services are assessed on a case-by-case basis. Please contact us at info@lidipartners.com to request a review.

2. Digital Products (e.g., PDFs, Templates)

Due to the nature of digital content, all sales are final once the product has been downloaded or accessed. Refunds will only be issued if:

The product was not delivered due to a technical error.
You were charged more than once for the same product.
The product is defective or significantly different from its description.

Requests must be submitted within 7 days of purchase and include proof of payment and a description of the issue.

3. How to Request a Refund

To request a refund, please email info@lidipartners.com with the following details:

Your full name
Date of purchase or booking
Description of the issue
Proof of payment (e.g., invoice or transaction ID)

We aim to respond to refund requests within 5 business days.

4. Refund Method

Approved refunds will be issued to the original payment method used during purchase. Processing times may vary depending on your bank or payment provider.

5. Changes to This Policy

We reserve the right to update or modify this Refund Policy at any time. Changes will be posted on our website and apply to future transactions.